Privacy Policy

1. Who we are

Richards Haynes Ltd is a building and construction company registered in England and Wales. We are the data controller for the personal information you provide to us through this website.

If you have any questions about this policy or how we handle your data, please contact us via the enquiry form on our website.

2. What information we collect

When you submit an enquiry through our website, we collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Details of your project or enquiry

We also collect standard technical data that your browser sends automatically, such as your IP address, browser type, and the pages you visit. This is collected via server logs and is used solely for security and site performance purposes.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry and arrange an initial consultation
• Prepare and send you a project proposal
• Communicate with you about your project

We will not use your information for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your personal data under the following legal bases (UK GDPR Article 6):

• Legitimate interests — to respond to your enquiry and provide the services you have requested.
• Legal obligation — where we are required to retain records for tax or legal compliance purposes.

5. How long we keep your data

We retain enquiry data for up to 24 months from the date of your enquiry, or for the duration of any contractual relationship, whichever is longer. After that period, your data is securely deleted.

6. Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We may share your data with trusted service providers who assist us in operating our website and managing our business (for example, our website platform provider). These providers are bound by data processing agreements and may not use your data for any other purpose.

7. Your rights

Under UK GDPR, you have the following rights:

• Access — you can request a copy of the personal data we hold about you.
• Rectification — you can ask us to correct inaccurate data.
• Erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.
• Restriction — you can ask us to restrict how we use your data.
• Objection — you can object to our processing of your data.
• Portability — you can request your data in a portable format.

To exercise any of these rights, please contact us via our enquiry form. We will respond within one calendar month.

8. Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.